---
title: "FarmConnect Customer Support"
canonical: "https://farmconnect.docs.rubiconwater.com/space/FCCS/2499739649/FarmConnect%20Customer%20Support"
format: markdown
---
This section explains how to:

- Set up an account to access Rubicon Customer Support
- Lodge support requests.
- Track the progress of your support requests.

> ℹ️ **What to do in an emergency**
> ℹ️ 
> ℹ️ In an emergency you should still lodge a request online as described in this guide, but if the emergency occurs after normal support hours, you should ALSO contact customer support by phone to make sure they are notified promptly.
> ℹ️ 
> ℹ️ **FarmConnect Help Desk contact details:**
> ℹ️ 
> ℹ️ Phone: 03 5820 3040 (ask for FarmConnect Help Desk)
> ℹ️ 
> ℹ️ Email: [farmconnect@rubiconwater.com](mailto:farmconnect@rubiconwater.com)

> ℹ️ **Note**
> ℹ️ 
> ℹ️ We recommend that you carry out a [Pre-Season Check](https://rubiconwater.atlassian.net/wiki/spaces/FCKB/pages/2085093377) before the beginning of each irrigation season to identify any issues in advance. Rubicon Support can help you deal with any issues that arise and can supply spare-parts if necessary.