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title: "The Support Process"
canonical: "https://farmconnect.docs.rubiconwater.com/space/FCCS/2499739676/The%20Support%20Process"
format: markdown
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> Macro (toc)

You can request assistance with Rubicon products from our support staff. To do this, you must lodge a support request online using our Customer Support System. The Customer Support System allows us to assign, track, and resolve your support issues.

The support request process will be as follows:

1. [Create a free Atlassian account](https://rubiconwater.atlassian.net/wiki/spaces/FCCS/pages/2499739712) by following the link in your invitation email.
2. Use the **Support** links as usual in FarmConnect to go to the [FarmConnect Support](https://rubiconwater.atlassian.net/wiki/spaces/FCCS/pages/2499739742) screen.
3. Click the **Go To Support** button on that screen to log in to Rubicon Customer Support and log in with your Atlassian password (NOT your FarmConnect password).
4. [Enter your support request details](https://rubiconwater.atlassian.net/wiki/spaces/FCCS/pages/2499739787) and click **Send** to lodge your request.
5. [Track the progress of your request](https://rubiconwater.atlassian.net/wiki/spaces/FCCS/pages/2499739820) with email notifications or by viewing the request on the Rubicon Customer Support site.

# The Support Request Lifecycle

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