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title: "Accessing Support from the FarmConnect Portal"
canonical: "https://farmconnect.docs.rubiconwater.com/space/FCCS/2499739742/Accessing%20Support%20from%20the%20FarmConnect%20Portal"
format: markdown
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> Macro (toc)

Open the FarmConnect Portal Support page by clicking on the :FCSupportIcon: **Create Support Request **icon. This may be in the main menu or it may be a sub-menu option on popup screens or lists.

# Logging in to the Support Helpdesk

- You can log into Rubicon Customer Support directly by following the Support links in FarmConnect portal. Open the **Support** page in FarmConnect and click the **Go To Support** button. The Rubicon Customer Support page will open in a new tab.

- Or you can access Rubicon Customer Support directly by using the following link: [Rubicon Customer Support](https://rubiconwater.atlassian.net/servicedesk/customer/portal/1).

# What if I Can’t Log In?

If you can’t log in, check the following:

- Make sure you are using your Atlassian log in details, not your FarmConnect log in details.
- Make sure that your Atlassian account is using the email address that is associated with your FarmConnect account.

If you still have trouble logging in, you can reset your Atlassian password (see the next section). If you don’t have an Atlassian account, contact your Rubicon Customer Support person and we’ll send you a new invitation.

# What if I Have Forgotten My Password?

If you have forgotten your Atlassian user account password, use the button on the login screen to request a recovery link to reset your password. Atlassian will email you a recovery link.

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