---
title: "FarmConnect Customer Support"
canonical: "https://farmconnect.docs.rubiconwater.com/space/FCKB/2085060609/FarmConnect%20Customer%20Support"
format: markdown
---
> ℹ️ **What to do in an emergency**
> ℹ️ 
> ℹ️ In an emergency you should still lodge a request online as described in this guide, but if the emergency occurs after normal support hours, you should ALSO contact customer support by phone to make sure they are notified promptly.
> ℹ️ 
> ℹ️ **FarmConnect Help Desk contact details:**
> ℹ️ 
> ℹ️ Phone: 03 5820 3040 (ask for FarmConnect Help Desk)
> ℹ️ 
> ℹ️ Email: [farmconnect@rubiconwater.com](mailto:farmconnect@rubiconwater.com)

> ℹ️ **Note**
> ℹ️ 
> ℹ️ We recommend that you carry out a [Pre-Season Check](https://rubiconwater.atlassian.net/wiki/spaces/FCKB/pages/2085093377) before the beginning of each irrigation season to identify any issues in advance. Rubicon Support can help you deal with any issues that arise and can supply spare-parts if necessary.

> Macro (pagetree)