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title: "Setting Up a Support Account with Atlassian"
canonical: "https://farmconnect.docs.rubiconwater.com/space/FCKB/2085060668/Setting%20Up%20a%20Support%20Account%20with%20Atlassian"
format: markdown
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> Macro (toc)

# Set Up Your Atlassian Account

The Support Helpdesk uses [Atlassian](https://www.atlassian.com/) JIRA so to use the helpdesk you will need an Atlassian account. You may have received an invitation to create a free Atlassian account already, but if you haven’t you can always contact your local Rubicon representative who can send you another invitation.

Follow the prompts in the invitation email to create an Atlassian account.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ Make sure you use the email address associated with your FarmConnect account – this will be the same address at which you received the invitation email.

## I Already Have an Atlassian Account – Can I Use That?

If you already have an Atlassian account you can log in using that account as long as the email address for the account is the same as your FarmConnect email address. If not, please create another Atlassian account for use with Rubicon Support.

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