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title: "Tracking Your Support Requests"
canonical: "https://farmconnect.docs.rubiconwater.com/space/FCKB/2085060767/Tracking%20Your%20Support%20Requests"
format: markdown
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> Macro (toc)

You will receive email updates:

- When your request is received.
- When your request changes status – for example, when a technician is assigned to work on it.
- If Rubicon Support staff have questions or request more details about your issue.
- When your request is completed and ready for your approval.

You can update the request details by responding by email. You can also track or update your request on the Rubicon Customer Support site. To do this, log into Rubicon Customer Support and tap the **Requests** button at the top of the Customer Support page. This will open the Requests screen where you can view a list of your requests.

Click on a request in the list to view the request details.

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